Human Resources

The Human Resources Management Section provides a full range of services to enable UN Common System organizations to succeed in the fast-changing global development work.

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ESCWA Regional Operational Services
Regional Operational Services portal

Note that UN Secretariat clients can find additional information through iSeek.

We support organizations at each area of HR, beginning with transactional support for entitlements and continuing with more complex issues of conflict resolution, performance management, recruitment, training and career development. We provide the full set of in-house training courses on all HR-related topics, and conduct examinations, tests and other assessments.

Services we provide

Talent and Careers Management

  • Hiring and recruitment
  • Organizational and staffing table management
    • Funding management
    • Position creation and redeployment
    • Maintaining organizational chart
  • Job analysis, evaluation and classification
  • Job advertisement
  • Applications screening for eligibility and suitability
  • Assessments, in-situ and remotely
  • Competency-based interviews
  • Secretarial functions to central review bodies
  • Reference verification
  • On-boarding of new staff members
  • Policy advice to hiring and senior managers
  • Functional support on enterprise resource planning and human capital management tools

Performance Management

  • Provide policy advice on performance management
  • Monitor compliance with performance management systems


  • Conduct needs assessments
  • Develop training designs
  • Deliver training courses by UN-certified trainers


  • Act as UNHQ representative office in the country for the administration of UN official exams, namely the Young Professionals Programme, Language Competitive Examinations, and Language Proficiency Examinations
  • As a certified examination center, administer the UN official Global General Services Test (GGST), as well as Trades and Crafts Test (TCT)
  • Manage recruitment examinations processes
  • Provide related policy advice to hiring teams and senior managers

Benefits and Entitlements

  • Administration of life and work events for personnel
  • Administration of entitlements
  • Provision of policy advice

Travel and Visa

  • MOFAE accreditation and ID cards
  • Visa and residency permit for domestic helper
  • Visas for staff members and meeting participants
  • Car customs exemption formalities, and registration
  • UN Laissez-Passer
  • Processing travel requests, flight reservation and issuance of tickets
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